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Whether you have a question, need support, or want to speak with an advisor — our expert team is ready to help.

Phone
+44 20 7946 0958
Email
support@tradexocapital.com
Address
30 St Mary Axe, London EC3A 8BF
Hours
Mon – Fri: 8AM – 10PM GMT
Contact Us

We're Here to Help You

Our team of trading experts and client support specialists are available 6 days a week to answer your questions, walk you through our platform, or connect you with the right service.

Phone Support
+44 20 7946 0958 (UK)
+1 212 946 3800 (US Toll-Free)
+971 4 331 7000 (UAE)
Email Addresses
General: support@tradexocapital.com
Partnerships: partners@tradexocapital.com
Compliance: legal@tradexocapital.com
Global Offices
London HQ: 30 St Mary Axe, EC3A 8BF
New York: 1 World Trade Center, Floor 85
Dubai: DIFC, Gate Village Building 8
Singapore: 1 Raffles Place, #40-00

Other Support Channels

Live Chat
Average response: < 2 minutes
Online
WhatsApp
+44 7700 900 477
Active
Knowledge Base
500+ help articles & tutorials
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Our Offices

Find Us Around the World

Interactive Map — London HQ: 30 St Mary Axe, EC3A 8BF
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London HQ
New York
Dubai
Singapore
🇬🇧
London HQ
30 St Mary Axe
London EC3A 8BF
+44 20 7946 0958
Headquarters
🇺🇸
New York
1 World Trade Center
Floor 85, NY 10007
+1 212 946 3800
Regional Office
🇦🇪
Dubai
DIFC, Gate Village 8
Dubai, UAE
+971 4 331 7000
Regional Office
🇸🇬
Singapore
1 Raffles Place
#40-00, Singapore
+65 6221 8000
Regional Office
Support FAQ

Common Support Questions

Our support team typically responds within 2 business hours during working hours (Monday–Friday, 8AM–10PM GMT). Live chat is available with average wait times under 2 minutes. For urgent trading issues, always use the phone or live chat for the fastest response.
Our live chat support is available Monday–Friday 8AM to 10PM GMT, and Saturday 9AM–5PM GMT. For Premium and Institutional account holders, we offer extended 24/6 support with a dedicated relationship manager. Outside these hours, our comprehensive knowledge base has over 500 articles covering all common topics.
Yes — all account holders can schedule a free 30-minute consultation with one of our trading advisors. Premium and Institutional clients have priority scheduling and can arrange same-day calls. Simply submit the contact form above, select "Portfolio Management Enquiry," and we'll reach out within 2 hours to book a time that suits you.
We provide support in 20+ languages including English, Arabic, Spanish, French, German, Mandarin, Japanese, Portuguese, Russian, and more. Simply indicate your preferred language when contacting us and we'll connect you with an agent who speaks it fluently.

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